Patient’s Policies and Procedures Handout 

 

Welcome, and thank you for choosing ARGENAL PEDIATRICS as your child’s health care provider.  

We are committed to providing you with the best possible personal healthcare. As part of this commitment, we would like to provide to you this “patient’s policies and procedures handout”. Your clear understanding of our policies and procedures is fundamental to maintaining a healthy personal and professional relationship with us. Please take a few moments to read the following carefully and make sure to ask any questions you might have. We will then ask you to initial a form affirming your understanding. 

 

 

 

 

OFFICE HOURS*  

Monday - Friday:8:00 am – 12:00 pm Saturday:9:00 am – 12:00 pm** 

1:30 pm - 4:30 pm Sundays: Closed 

5:00 pm – 6:30 pm (night clinic)** 

* Schedule may vary slightly during summer. Please check website. 

** An additional charge will be billed to for Night clinic and Saturday clinic. If not covered by insurance, patient is responsible. 

 

APPOINTMENTS: 

  • Routine well visits: Please call to schedule days in advance as soon as you realize your child is due for one. This visit is an opportunity to raise general questions or concerns regarding your child’s development, behavior, nutrition and general well being. 

  • Sick visits: If your child needs to be seen because of an illness, same day appointments during office hours are always available. Please call ahead to obtain a time in which to come in. **If you scheduled an appointment for an illness, please note that a full check up cannot be done at that appointment. Please schedule a separate appointment for that purpose. 

  • Scheduled and Same day appointments: We reserve a few spaces in our schedule for appointments made on the same day. These appointments are usually for sick or acute care visits only. To schedule a same day appointment, please call as early in the day as possible.  

  • Walk-in visits: This is when a patient comes in to the office without an appointment. Walk-ins are seen as soon as possible, but always after appointments.  Only exception is in the case of a medical emergency as determined by clinical manager or physician. Please be aware that wait times can be 1 to 3 hours depending on number of previously scheduled appointments.  

 

We do our very best to run on schedule, as we realize that your time is also valuable. Delays in schedule are due to unforeseen problems and complications that require our staff and physicians to spend more time than expected with a patient. We do not overbook our schedule. Some ways you can help us run on time are: 

  • Please be on time for your appointment  (Please arrive 10 minutes early to allow time for sign in and any paper work that may be needed). 

  • We cannot use a patient's visit to treat or examine accompanying family members unless they have been signed up for an office visit.  

  • State all your concerns at the beginning of the visit so the physician can ascertain which are most important to address in the assigned time for your visit.  

  • Walk-in appointments are strongly discouraged. Same day sick visits are available, provided you call first. 

 

LATE FOR AN APPOINTMENT:  

We realize that days do not always run as smoothly as planned; however, to keep the clinic on time:  

  • A patient is late if sign in is 15 minutes after scheduled time.  

  • If late for an appointment, you have two options: re-schedule or stay and be seen as a walk-in.  

  • We run a tight schedule trying to keep scheduled appointments on time, thus we cannot disrupt the schedule due to patients that are late. This would not be fair to patients showing up on time. 

 

MISSED APPOINTMENT 

  • We cannot stress enough how important it is that you come to your appointments.  

  • NO-shows and late patients affect our clinic flow significantly.   

  • As a courtesy, we try to call and remind you of the appointments 1-2 days prior to your appointment. However you are still responsible for keeping your appointment time even if we cannot reach you.  

  • If you don’t show up for a scheduled appointment and do not call 24 hours in advance, you will be charged a no show fee of $25. 

  • If a patient misses more than 3 appointments, no further appointments will be allowed to be made for that patient and/or it may result in dismissal from our practice. 

 

CANCELLATIONS 

  • We do understand that in today’s busy world occasionally situations come up that are beyond our control. 

  • In those instances, we do request you extend us the courtesy of 24-hour notice.  

  • Again, we will charge a penalty fee of $25 for missed appointments and cancellations received less than 24 hours prior to appointment time, except for cases of medical emergency.  

 

*Please note all penalty fees incurred must be paid before seeing physician on next visit and cannot be waived by any of the staff members, including the front desk. Patients are to email management should any questions of concerns arise. 

 

FINANCIAL POLICY: 

  • All patients must complete our patient information form before seeing a physician or physician assistant.  

  • As part of our contract with your insurance company, we are legally required by the terms of the contract to collect any co-pays from you at the time of service. 

  • We accept cash, checks, and most credit cards. (returned checks carry a $30 fee) 

 

INSURANCE COVERAGE 

  • Your insurance coverage is a contract between you and your insurance company. 

  • If we accept your insurance, you must pay any co-payments and/or deductibles allowed at the time of service.  We accept many insurance plans with various deductibles, co-pays, co-insurance and coverage. It is your responsibility to read and understand all the provisions of your insurance plan. You should call your insurance carrier to get this information.  

  • In the event we accept assignment of benefits, the patient is still ultimately responsible for all charges. If your insurance company has not paid your account in full within 45 days, the balance is due in full from the patient and/or guarantor. 

 

UNTIMELY PAYMENTS 
In the event of untimely payments, an outside collection agency may and will be utilized to secure payment on all past due accounts. 

 

COMMUNICATION WITH OFFICE: 

  • If having a medical emergency: CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM 

  • For multiple or urgent problems, please make an appointment and come in to be seen.  

  • Our staff answers medical questions and concerns from 8am to closing.  

  • A staff member will return all calls in the following manner: 

  • Calls received before 4:00pm – as soon as possible by the end of the day.  

  • Calls received after 4:00pm -- as soon as possible the next business day. 

 

CALLS AFTER HOURS/ WEEKENDS/ HOLIDAYS: 

  • If you have an EMERGENCY: CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM 

  • After hour calls should be only for URGENT problems that cannot wait until the next day.  

  • The on call number is: 956-750-7337 

  • Dr. Argenal or one of his Physician Assistants will respond as soon as possible.  

  • If no answer within 30 minutes, please call again. 

  • Remember that these calls are to resolve urgent questions. For full discussions on diagnosis, treatment and management of an illness, an office visit is needed. 

  • As a general rule and with very few exceptions: NO PRESCRIPTIONS WILL BE CALLED IN. 

 

PRESCRIPTION REFILLS 

  • Prescription refills will be handled during regular business hours. Your medical record is needed to determine whether a refill can be issued. 

  • If you need a refill for a prescription medication, please contact your pharmacy and have them fax the request to our office.  Once we get request, It will take up to 3 business days to approve. Please plan accordingly. 

  • Requests for medications that need to be monitored require an office visit for follow-up and/or lab work before being refilled. An office visit should therefore be made a week before you run out of your medication.  

  • Please do not call AFTER HOURS for refills requests.  

 

LABORATORY RESULTS / X-RAYS 

  • Any sick visit laboratory that needs to be sent to an outside laboratory needs to be discussed at at your follow-up visit. These results can NOT be given by phone.  

  • Routine laboratory results that are drawn during a well visit may be obtained by calling our office. We do not believe in “no news is good news”. We will attempt to call you with results, but would also like for you to make sure to call us 1-2 weeks after your visit to make sure everything came back within normal levels if you have not heard from us first. 

 

TREATMENT OF MINOR 

A minor is a person under the age of 18 who has never been married and never been declared an adult by a court. Generally, minors do not have the legal capacity to consent to medical treatment (few exceptions exist).  

  • In order for us to treat a minor, a parent present must be present for treatment to be rendered. In the event that a parent is not available, an authorized person listed on the “treatment of minors” form may bring the minor to be seen. Any person not listed will NOT to able to consent to treatment. Please ensure yearly update forms are completed with any changes added. This is the Law in Texas; we cannot make any exceptions. 

 

SCHOOL FORMS 

All forms needing a doctor’s signature (physical forms/ daycare forms/ WIC forms/ therapy orders etc) require the medical record to be reviewed. There is a 2 week turnaround time for forms not brought in during an office visit consult. Physical/day care forms not provided to the physician during an office visit will require an administrative fee of $15. 

 

MEDICAL RECORDS 

  • You may request copies of your medical records at any time.  

  • Please allow a reasonable amount of time for us to print them and mail them if necessary. This is usually no more than 2 weeks.  

  • Administrative and postage fees may apply.  

  • If you would like your records released to a third party, you must sign a release of information form giving us permission to do so. Those forms are available at the front desk.  

  • Medical records and/ or any patient forms may not be emailed/faxed per HIPPA regulations. 

 

PRIVACY POLICY 

We will maintain the privacy of your medical and personal information in accordance with the HIPAA laws established by the federal government. A copy of the HIPAA regulations is available upon request. 

 

IMPORTANT CONTACT INFORMATION: 

Clinic Main Line: 956-467-0733 

Call-A-Nurse for Children 956-618-2273 (*this is a free service by Rio Grande Reg. Hospital. NOT associated with Argenal Pediatrics) 

After Hours ON-CALL:956-750-7337 or email: oncall@argenalpediatrics.com 

 

Office Manager email: manager@argenalpediatrics.com  (Elias Argenal) 

Clinical Coordinator/ LVN: nurse@argenalpediatrics.com  (Amy, LVN) 

Office main email: office@argenalpediatrics.com 

Dr. Argenal: doctor@argenalpediatrics.com 

Billing Department: billing@argenalpediatrics.com 

Clinic Website: www.argenalpediatrics.com 

Facebook page: www.facebook.com/ArgenalPediatrics 

 

ONCE AGAIN, WELCOME TO OUR FAMILY… AND PLEASE MAKE SURE TO CALL OR EMAIL US WITH ANY COMMENTS OR SUGGESTIONS AT ANY TIME. WE ARE EAGER TO HAVE YOUR INPUT IN HOW TO MAKE ARGENAL PEDIATRICS EVEN BETTER. 

  • Facebook Social Icon

4102 Crosspoint Blvd, Edinburg, TX 78539​

Email: edinburg@argenalpediatrics.com
Tel: 956-467-0733    
Fax: 888-331-0537

516 N. Shary Rd., Ste G, Mission, TX 78572

Email: mission@argenalpediatrics.com

Tel: 956-720-0705    Fax: 855-545-2312

© 2019 by Rodrigo Argenal MD. PA.   Last updated 08/2019